Terms and Conditios

Registration - It is important to provide accurate information in relation to your credit card. The address on file must match the billing address on your file for payment to go through. - At the time of registration, your Hibid reputation score will determine whether you are approved to bid in our auctions or not. If your score is 0 (NEW ACCOUNT BIDDER) or there are negative notes from other auctioneers, you will not get approved to bid with our auction, unless you provide us with a deposit. - The deposit will be a total of $300 CAD, which is refundable if you are not a successful winner. Otherwise, it will be applied to your invoice. --------------------------- Bidding - All our bids are final and cannot be reversed. Please do your due diligence in making sure that you do want the product before placing a bid. Bidding by any mistake will not apply to Return and Refund Policy. - You can ask questions about products during the auction using the "Contact Auctioneer" button. - We have the right to add or remove any items on the current running auction. This is usually done to ensure product information accuracy and to avoid any possible mistakes. -We usually describe all, and any information related to the product in our description, and we usually provide actual pictures of our products unless it is sealed. Please scroll through all photos and read descriptions. --------------------------- Invoices - Invoices will be created within 24 hours after the auction close. Our invoices will include item quantity and description, detailed breakdown of payment (Total extended price, Buyer Premium, Handling fee,Tax, and Invoice total). - All our invoices will include a 12% buyer premium auction fee ,$1 CAD per item handing fee and 13% sales tax. --------------------------- Payment -Payment is due within 24 hours after auction close. If the card on file is declined, it will be your responsibility to remit payment and clear the outstanding balance, otherwise your items have a high potential of being considered abandoned, and a very high risk of getting blocked from bidding with ValueOutlet Auctions. - If you plan on making payment in-person, please bring your invoice, and you may pay with our card reader. For E-transfers Payment, please make your payment to (email or phone). When making an E-transfer, please include your invoice number so we can know this payment is for the specific invoice. - If you would like to do cash at pick up, please also mention it while registering, and please bring exact change as we may not carry change at our warehouse. -By accepting our terms and conditions bidders must register with their own credit card. Bidders are not allowed to register with other credit cards that are not in their name. If we discover the credit card registered is in a different name, we will block the account. -We do not accept alternate forms of payment over the phone due to previous fraud. --------------------------- Pick-up - Pick up times are Monday - Friday 11:00am - 5:45 pm. If you cannot make it during these times, please arrange alternative pick up. - If you are not able to pick up your items, you will have to send us an email to email to authorize the person picking up on your behalf. We will not release products to anyone other than the name on the invoice, and the authorized person. ***Request needs to be sent within 24 hours after the auction ends. Failure to do so will result 1 week delay for the transfer. *** If no request received after maximum 5 business days, the invoice will be considered as abandoned. No refund will be issued for any abandoned order. -Please note if payment is not received within 5 days after the shipping cost is sent to you, we will abandon all unshipped packages. WE WILL NOT REFUND ANY UNCLAIMED PACKAGES. - By accepting our terms and conditions we have the right to request photo id and credit card. - Inspect your items before leaving pickup, make sure you have all your items. - YOU HAVE 5 BUSINESS DAYS TO PICK UP YOUR ORDER AFTER THE AUCTION ENDS. DUE TO LIMITED SPACE IN OUR WAREHOUSE, WE WILL NOT KEEP ANY ORDER MORE THAN 5 BUSINESS DAYS. IF YOU ARE UNABLE TO PICK UP WITHIN THE TIME, PLEASE SEND US AN EMAIL TO Valueoutletca@gmail.com . WE WILL NOT REFUND ANY UNCLAIMED PACKAGES. - Buyer is responsible for pickup of items. Please remember we are assisting in retrieving your items in the warehouse. We cannot help loading your vehicle, please bring extra people with you if you need help loading your vehicle. - Pick up of the items shall be at the expense, liability, and risk of the purchaser. - You must book and appointment to pick up. We will not be able to pick your items if you show up with no appointment. Please do not sign up for more than one open slot, as this will take away the opportunity for other bidders to pick up and will create confusion during pick up. - To ensure that yo